Terms of Use

Last Updated: August 2026

Welcome to the website of Willow Harbour Children’s Residence (“Willow Harbour,” “we,” “us,” or “our”). By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please discontinue use of the website.

Purpose of This Website

This website provides general information about Willow Harbour Children’s Residence, including our organization, approach to care, employment opportunities, contact information, placement inquiries, and other programs or resources. Information on this website is provided for general informational purposes only.

Nothing on this website creates a professional, therapeutic, medical, legal, child-welfare, employment, contractual, or placement relationship.

Placement Information

Information about Willow Harbour’s residential services is general in nature. Submitting a placement inquiry does not guarantee placement availability, constitute acceptance of a child or youth, create a service agreement, or replace formal referral, intake, assessment, consent, or placement procedures.

Placement decisions are subject to Willow Harbour’s admission criteria, available resources, licensing requirements, assessment processes, safety considerations, and applicable legal and child-welfare requirements.

Emergencies

This website is not an emergency or crisis service. Do not use a website form or general email address to request immediate emergency assistance.

If a child, youth, or another individual is in immediate danger or requires emergency assistance, contact the appropriate emergency services or authorities.

Employment Opportunities

Job postings and employment information may be changed, updated, or removed at any time. Submitting an application does not guarantee an interview, guarantee employment, create an employment relationship, or constitute an employment offer.

Willow Harbour may determine recruitment requirements, qualifications, screening processes, and hiring decisions in accordance with applicable law and organizational requirements.

Employee Portal

Certain parts of the website may be restricted to authorized Willow Harbour employees. Employees accessing restricted areas are responsible for maintaining the confidentiality of their login information, using the portal only for authorized employment-related purposes, protecting internal documents and information, and not sharing restricted content with unauthorized individuals.

Employees should immediately report suspected unauthorized access or security concerns. Access may be suspended or removed when appropriate, including when an individual’s employment ends.

Website Content

Willow Harbour makes reasonable efforts to provide accurate and current information. However, website information may occasionally contain errors, omissions, outdated information, or technical issues.

We may modify, remove, update, or discontinue website content without notice.

Intellectual Property

Unless otherwise indicated, content belonging to Willow Harbour, including its name, branding, logo, original text, graphics, illustrations, photographs, page designs, downloadable resources, policies, and materials, is owned by or licensed to Willow Harbour Children’s Residence and may be protected by applicable intellectual property laws.

Content may not be copied, reproduced, republished, distributed, sold, modified, or commercially used without permission, except where permitted by law.

Acceptable Use

Users must not attempt to gain unauthorized access to restricted areas of the website, interfere with website security or functionality, introduce viruses or malicious code, impersonate another person or organization, submit intentionally false or misleading information, use website forms to harass or threaten others, upload unlawful or harmful material, or use the website for unlawful purposes.

Willow Harbour may restrict access where misuse is suspected.

External Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

Willow Harbour is not responsible for the content, availability, privacy practices, security, accuracy, or services provided by external websites.

Privacy

Use of this website is also subject to our Privacy Policy. Personal information provided through the website will be handled in accordance with our Privacy Policy and applicable requirements.

Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

The website may occasionally be unavailable due to maintenance, updates, security measures, technical issues, or circumstances outside our reasonable control.

Disclaimer

Information available through this website is provided on an “as available” basis for general informational purposes.

To the extent permitted by applicable law, Willow Harbour does not make guarantees regarding the completeness, accuracy, reliability, or continued availability of website information. Users should contact Willow Harbour directly where current or official organizational information is required.

Limitation of Liability

To the extent permitted by applicable law, Willow Harbour Children’s Residence and its directors, employees, representatives, and service providers will not be responsible for losses or damages resulting solely from reliance on general website information, temporary website unavailability, third-party websites, unauthorized use of the website, or technical failures beyond Willow Harbour’s reasonable control.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable Canadian or Ontario law.

Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any legal matter relating to these Terms or use of this website will be subject to the applicable laws and courts of Ontario.

Changes to These Terms

Willow Harbour may revise these Terms of Use from time to time. Changes will become effective when the updated Terms are posted on this website.

The “Last Updated” date will indicate the most recent revision.

Contact Us

Willow Harbour Children’s Residence
Waterloo Region, Ontario, Canada

General Inquiries: admin@willowharbourchildrensresidence.com
Placement Inquiries: placement@willowharbourchildrensresidence.com